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Position Summary: The Collections Specialist will be responsible for managing and collecting outstanding accounts receivable dollars, resolving customer billing issues and reducing accounts receivable

Responsibilities:

• Analyzing and assessing the creditworthiness of a potential client using external credit risk management tools/reports.
• Account specific research and resolution in accordance with A/R goals and metrics.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Research and resolve customer disputes and complaints. Ensure follow up and resolution with internal team partners and external customers.
• Process and compile appropriate information on accounts for refunds, write-offs, credit memos and adjustments.
• Adhere to specific and strict deadlines as it relates to filing Lien and Bond Claim deadlines.
• Respond to vendor inquiries regarding vendor forms, credit references, requests for tax exempt certificates and other matters.
• Various duties, as assigned by Corporate Credit Manager.

Minimum Qualifications:

• Highschool diploma required, 2 year’s experience preferred
• Working knowledge of basic accounting principles
• Superior organizational skills and ability to multi-task
• Remain focused and on task in a fast-paced environment
• Possess problem-solving and analytical abilities
• Manages time effectively and adapt quickly to changing priorities
• Able to handle difficult customers with diplomacy and tact
• Strong computer/keyboard skills
• Effective listening and phone skills