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Job Summary

The AR Collections Specialist is responsible for managing the collections process, focusing on outstanding invoices and accounts receivables. This role requires a solid understanding of billing and payment procedures, as well as strong communication and negotiation skills to effectively interact with customers and the General Contractor.

Main Responsibilities

• Monitor and manage a portfolio of accounts to ensure timely payment and minimize delinquency rates.
• Follow up with customers through phone calls, emails, and other communication channels to secure payment for outstanding invoices.
• Review and analyze customer payment histories and account records to identify delinquent accounts and prioritize collection efforts.
• Resolve billing discrepancies, disputes, and issues related to outstanding balances in a timely and professional manner.
• Collaborate with project managers, estimators, and other relevant stakeholders to resolve customer billing concerns and ensure accurate invoicing.
• Develop and implement effective collection strategies and payment plans to minimize outstanding balances and improve cash flow.
• Monitor and maintain accurate records of collection activities, including customer contact details, payment arrangements, and collection notes.
• Provide regular updates to management on collection activities, including delinquency rates, payment trends, and any escalated accounts.
• Work closely with the accounting team to reconcile customer accounts and resolve any outstanding payment issues.
• Assist in the preparation of legal documents and collaborate with legal counsel when necessary for collections or disputes.
• Contribute to process improvements and recommend strategies to streamline the collections process.

Required Qualifications and Skills

• Proven work experience as a Collections Specialist within the construction industry.
• Solid understanding of construction billing and payment procedures.
• Excellent communication and negotiation skills, with the ability to build positive relationships with customers and stakeholders.
• Strong problem-solving and analytical abilities to resolve billing discrepancies and payment issues.
• Knowledge of construction contracts, lien laws, and related legal processes is highly desirable.
• Proficiency in using accounting software, CRM systems, and Microsoft Office Suite.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced construction environment.
• Attention to detail and accuracy in maintaining collection records and documentation.
• Exceptional customer service skills and the ability to handle difficult situations professionally.
• High level of integrity and ethical behavior in handling sensitive financial information

About Brucker Company

Brucker Company is an HVAC manufacturers’ representative serving the Chicago, Central Illinois and Northwest Indiana markets. We serve Mechanical & Ventilation Contractors, Mechanical Engineering Firms, Design Build Contractors, Construction Managers, Service Contractors, Building Managers, and Involved Owners.

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